Category: tips

  • Jira Software enhanced by Jira Service Management

    How Jira Software will go to the next level with Jira Service Management ? Integrating Jira Software with Jira Service Management can take your organization’s software development to the next level by improving collaboration and streamlining workflows. Here are some ways in which you can use Jira Service Management to enhance your Jira Software experience:…

  • Jira Service Management vs Jira Software

    Jira Service Management and Jira Software are both products developed by Atlassian, but they serve different purposes. Jira Service Management is a service desk and ITSM (IT Service Management) software that allows teams to manage and resolve incidents, service requests, and changes. It includes features such as incident management, problem management, change management, and asset…

  • How ITIL 4 is Agile ?

    ITIL 4 is considered to be more agile compared to its predecessor versions because it incorporates agile and lean principles into its guidance. Here are some of the ways that ITIL 4 is agile:

  • Which is the best itil specialist certification to follow ?

    The best ITIL (Information Technology Infrastructure Library) specialist certification to follow depends on your career goals and the specific area of ITIL you want to specialize in. Here are some of the ITIL specialist certifications that you can consider: ITIL 4 Specialist: Create, Deliver and Support – This certification focuses on the practical and technical…

  • 7 guiding principles of ITIL 4

    7 guiding principles of ITIL 4

    The 7 guiding principles of ITIL 4 are as follows:

  • SVS in ITIL 4 : Service Value System

    SVS in ITIL 4 : Service Value System

    In ITIL 4, SVS stands for Service Value System. It is a core component of the ITIL 4 framework and represents the overall model for creating, delivering, and continually improving IT services to meet customer needs and achieve business objectives. The Service Value System consists of several interconnected components, including: Together, these components form the…

  • ITIL 4 in 4D

    The four dimensions of ITIL 4® are crucial ingredients that organizations order to deliver high-quality products and services that effectively deliver value to their customers. These dimensions are: Organizations People: This on the human aspect of IT service management. It considers the skills, capabilities, and culture of the organization and its people, including its employees,…

  • how atlassian helps companies to improve their itsm

    Atlassian provides a range of tools and solutions that can help companies improve their IT Service Management (ITSM) processes. Here are a few ways in which Atlassian can help: By using these tools, companies can improve their ITSM processes by automating routine tasks, streamlining workflows, and increasing collaboration and communication across teams. This can result…

  • What is ITSM ?

    What is ITSM ?

    IT Service Management (ITSM) is a set of practices and processes that organizations use to manage and deliver IT services to customers. ITSM is a framework for aligning IT services with the needs of the business, and for ensuring that IT services are delivered in a timely, efficient, and cost-effective manner. ITSM is based on…

  • enhancing IT Production with zero-impact on business

    enhancing IT Production with zero-impact on business

    10 golden rules to enhance it prod with no impact on business : face unplanned disturbances and implement prepared upgrades

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