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7 guiding principles of ITIL 4
The 7 guiding principles of ITIL 4 are as follows:
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SVS in ITIL 4 : Service Value System
In ITIL 4, SVS stands for Service Value System. It is a core component of the ITIL 4 framework and represents the overall model for creating, delivering, and continually improving IT services to meet customer needs and achieve business objectives. The Service Value System consists of several interconnected components, including: Together, these components form the…
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ITIL 4 in 4D
The four dimensions of ITIL 4® are crucial ingredients that organizations order to deliver high-quality products and services that effectively deliver value to their customers. These dimensions are: Organizations People: This on the human aspect of IT service management. It considers the skills, capabilities, and culture of the organization and its people, including its employees,…
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What is ITSM ?
IT Service Management (ITSM) is a set of practices and processes that organizations use to manage and deliver IT services to customers. ITSM is a framework for aligning IT services with the needs of the business, and for ensuring that IT services are delivered in a timely, efficient, and cost-effective manner. ITSM is based on…
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enhancing IT Production with zero-impact on business
10 golden rules to enhance it prod with no impact on business : face unplanned disturbances and implement prepared upgrades
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