ITIL 4 is considered to be more agile compared to its predecessor versions because it incorporates agile and lean principles into its guidance. Here are some of the ways that ITIL 4 is agile:
- Flexibility: ITIL 4 provides organizations with the flexibility to adopt and adapt its guidance to their specific needs, goals, and context. This means that organizations can tailor their IT service management approach to meet changing business requirements and customer expectations.
- Value co-creation: ITIL 4 emphasizes the importance of value co-creation between the service provider and the customer, which is a core agile principle. By involving customers in the service design and delivery process, organizations can ensure that they are delivering services that meet their needs and expectations.
- Continuous improvement: ITIL 4 promotes a culture of continuous improvement, which is a key tenet of agile methodologies. By continuously reviewing and improving their IT services, organizations can ensure that they are delivering value to customers and stakeholders and staying competitive in the market.
- Collaboration: ITIL 4 encourages collaboration and communication between different teams and stakeholders, which is essential for agile methodologies. By breaking down silos and promoting cross-functional collaboration, organizations can deliver services faster and more efficiently.
- Lean principles: ITIL 4 incorporates lean principles, such as reducing waste and optimizing flow, into its guidance. By eliminating waste and streamlining processes, organizations can improve their service delivery and meet customer demands more effectively.