Jira Service Management and Jira Software are both products developed by Atlassian, but they serve different purposes.
Jira Service Management is a service desk and ITSM (IT Service Management) software that allows teams to manage and resolve incidents, service requests, and changes. It includes features such as incident management, problem management, change management, and asset management. It is designed to help teams provide efficient and effective support to their customers and internal users.
Jira Software, on the other hand, is a software development tool that helps development teams plan, track, and release software. It includes features such as agile boards, issue tracking, project management, and code integration. It is designed to help development teams collaborate and deliver high-quality software faster.
In summary, Jira Service Management is designed for IT service management, while Jira Software is designed for software development. Both products can be used together to provide end-to-end solutions for IT service management and software development.
Can i use both jira service management and jira software within my organization ?
Yes, you can use both Jira Service Management and Jira Software within your organization. In fact, it’s common for organizations to use both products together to manage their IT service management and software development needs.
Using Jira Service Management, you can manage incidents, service requests, and changes related to IT service management. Using Jira Software, you can plan, track, and release software related to software development.
Both products integrate seamlessly with each other and share the same database, which makes it easier to manage IT service requests and software development issues in a single platform.
Furthermore, Atlassian provides flexible licensing options to suit different organizational needs, and you can also customize both products with add-ons and integrations to further enhance their capabilities.
