How Jira Software will go to the next level with Jira Service Management ?
Integrating Jira Software with Jira Service Management can take your organization’s software development to the next level by improving collaboration and streamlining workflows. Here are some ways in which you can use Jira Service Management to enhance your Jira Software experience:
- ITSM incident management: Use Jira Service Management to manage incidents related to software development, such as bugs and errors reported by end-users. These incidents can be linked to Jira Software issues, allowing developers to easily track and resolve them.
- Change management: Use Jira Service Management’s change management capabilities to manage changes related to software development, such as updates to software or infrastructure. Changes can be tracked in Jira Service Management and linked to Jira Software issues, allowing developers to stay informed and manage change requests more efficiently.
- Request management: Use Jira Service Management to manage requests related to software development, such as feature requests or enhancement requests. These requests can be linked to Jira Software issues, allowing developers to easily prioritize and manage them.
- Knowledge base: Use Jira Service Management’s knowledge base to document common issues or FAQs related to software development. This can help end-users to resolve common issues on their own, reducing the workload for developers.
- Reporting and analytics: Use Jira Service Management’s reporting and analytics features to track key metrics related to software development, such as incident resolution times or change success rates. This can help you to identify areas for improvement and optimize your development processes.
By integrating Jira Software with Jira Service Management, you can create a seamless workflow that improves collaboration between development teams and IT service management teams. This can help you to deliver software more efficiently, reduce downtime, and improve customer satisfaction.
More info on https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-products/